3 Universal Use Cases Of Robotic Process Automation

3 min readJan 9, 2020

Automation is on everyone’s minds these days; Employers need it for better ROI and employees for better productivity at work . But the traditional way of automating tasks through software is cumbersome and inefficient. Listing out tasks and developing APIs so systems can contribute to performing repeatable actions takes a lot of time and effort that is not available in the current fast-paced world . RPA or Robotic Process Automation helps people automate their tasks. Today we will see how organizations can use RPA around the globe the automate all kinds of tasks.

What is Robotic Process Automation?

According to Wikipedia:

Robotic process automation (or RPA) is a form of business process automation technology based on metaphorical software robots (bots) or artificial intelligence (AI) workers.

RPA provides tools that anybody can use to automate repeatable tasks in their organization. RPA robots use the graphical user interface of the applications to capture data and manage devices just as people do. To perform a wide range of repetitive tasks, they perceive and generate responses to interact with other systems. In short, RPA provides an interface between different systems so the tasks can be done without the need for human labor, so your employees can focus on more productive and benefitting tasks. The best part is robots can do repetitive tasks without getting bored or tired which consequently allows organizations to automate at a fraction of the cost and time previously needed.

The Three Best Use Cases

Below we will discuss the three use cases of RPA that every organization can apply to benefit from the change that this decade is bringing forward.

Customer Service Tasks

Customer service is something inevitable for every company which can prove to be very difficult at times. Human-robot collaboration can greatly enhance customer satisfaction while making work less stressful for your employees. It is possible to automate quick, frequent, and repetitive activities such as developing and updating customer profiles. For example, virtual agents or bots may take consumer profile data in over-the-phone bill payments and direct them to the right person to automatically triage their request. Customer waiting time is therefore decreased and staff can use their communication skills openly.

Managing Company Data

A lot of time in an IT department is spent on setting up new employees’ user accounts or existing employees’ application-specific profiles. This type of work bounds highly skilled talent to do manual, repetitive tasks. Also, some frameworks might not have the capability for running back-end automation scripts. When a new user registers, workers have to manually configure the new user’s security permissions for the process to proceed. IT can build an RPA bot to perform the behavior of the administrator during this configuration phase to develop a more comprehensive automated solution so that in the future, employees only have to get involved when the user wants some actual services. Employee profiles can also be maintained easily using RPA bots by automatically accessing the data entered and pushing the information to the database………………

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